Responsible Gaming at
bp99 — Play Safe, Stay in Control
bp99 is committed to providing a safe, fair, and enjoyable environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, knowledge, and support to keep gambling a positive experience — always on your terms.
How bp99 Protects Every Player
We believe gambling should be entertaining, not harmful. These six core pillars define how bp99 upholds responsible gaming standards across every aspect of the platform.
bp99 enforces a hard minimum age of 21 years for all players in Bangladesh. Every registration is subject to age verification checks, and accounts found to belong to underage individuals are permanently closed and their funds returned to the depositing payment source.
Set daily, weekly, or monthly deposit limits directly from your bp99 account settings. Once a limit is active, it cannot be increased for a mandatory cooling-off period, ensuring you always stay within a budget that works for you — whether you deposit via bKash, Nagad, Rocket, or Upay.
bp99's session time-out feature lets you pause your account for a chosen period — from 24 hours to 6 weeks — without permanently closing it. During a time-out, all login access is suspended and no promotional messages are sent, giving you space to step back and reassess.
If you feel that gambling is no longer fun and is becoming a problem, bp99's self-exclusion tool allows you to permanently or temporarily exclude yourself from the platform. Self-exclusion requests are actioned within 24 hours of receipt and include a full block on marketing communications.
bp99 sends in-session notifications at regular intervals to remind you how long you have been playing and how much you have wagered in the current session. These reality checks are designed to break the flow of extended play and encourage mindful decision-making.
Our dedicated support team is available around the clock, every day of the year, to assist any player in Bangladesh who has concerns about their gambling behaviour. All responsible gaming enquiries are handled with complete confidentiality, sensitivity, and no judgement.
bp99 Is Strictly for Players Aged 21 and Above
Gambling is a form of adult entertainment. bp99 takes its responsibility to prevent underage gambling extremely seriously, and our age verification systems are built to enforce this at every stage of the player journey — from registration through to first deposit and ongoing play.
Age Verification at Registration
All new bp99 accounts are required to complete age verification before making a first deposit or accessing real-money games. Players must confirm their date of birth at sign-up and submit supporting ID documents before full account activation.
Parental Controls
If you share a device with a minor, bp99 strongly recommends using device-level parental control software to prevent access to gambling websites. We also recommend keeping your bp99 login credentials private and enabling two-factor authentication on your account.
Reporting Underage Access
If you believe a person under the age of 21 has gained access to a bp99 account, please contact our support team immediately at [email protected]. bp99 will investigate all such reports promptly and take appropriate action to protect the individual concerned.
Take Control With bp99's Responsible Gaming Tools
Every registered bp99 player in Bangladesh has access to a full suite of responsible gaming tools. These tools are available immediately from your account settings and take effect as soon as they are activated — no waiting period, no friction.
Deposit Limits
Set a maximum amount you can deposit over a 24-hour, 7-day, or 30-day rolling period. Limit decreases take effect immediately; increases require a 7-day cooling-off period to prevent impulsive decisions.
Daily / Weekly / MonthlyLoss Limits
Cap the maximum net loss allowed over a given period. Once your loss limit is reached, all real-money gaming is paused for the remainder of that period, protecting you from chasing losses in a session.
Prevents Loss ChasingSession Time Limits
Set a maximum time per gaming session. When the session limit is reached, you will be automatically logged out and prompted to take a break. Session limits can be set in increments from 30 minutes to 8 hours.
Auto LogoutSelf-Exclusion
Request a temporary or permanent self-exclusion at any time. During the exclusion period, your account is fully suspended — no logins, no deposits, no promotional emails. Contact our support team to activate.
Immediate EffectWarning Signs of Problem Gambling
Gambling becomes a problem when it stops being fun and starts affecting other areas of your life — finances, relationships, work, or mental health. Recognising the early warning signs is the first step toward getting help. If several of the following apply to you, please reach out to bp99 support or a professional counselling service.
Need to Talk to Someone?
Our support team is available 24 hours a day, 7 days a week to listen without judgement and guide you to the right tools or external support services.
[email protected]Ask Yourself These Questions
Honest self-reflection is one of the most effective tools for identifying a developing gambling problem early. Read through the following questions carefully and consider how many apply to your recent gambling behaviour. If you answer "yes" to three or more, we strongly encourage you to contact bp99 support or use our self-exclusion tool.
What to Do Next
If this self-assessment raises concerns, the most important step is to act quickly. Contact bp99 support to activate a deposit limit, time-out, or self-exclusion. You may also wish to speak to a trusted family member or a professional counselling service. Early intervention always leads to better outcomes.
How to Access Support Through bp99
Reaching out for help is a sign of strength. bp99's support team is fully trained to handle responsible gaming requests with professionalism and discretion. Here is exactly how to get the support you need, step by step.
Contact Support
Send an email to [email protected] with the subject line "Responsible Gaming Request". Include your registered username and the specific tool you want activated — deposit limit, time-out, or self-exclusion.
Identity Verified
Our support team will verify your identity to confirm the request comes from the account holder. This is a security step to protect you from unwanted account restrictions applied by third parties.
Tool Activated
Your chosen responsible gaming tool is activated within 24 hours of your verified request. For self-exclusion, the account is suspended as a priority and you will receive an email confirmation once complete.
Ongoing Support
bp99 remains available throughout any exclusion or time-out period to provide guidance. When a temporary exclusion ends, our team conducts a brief wellbeing check before reactivating full account access.
Enjoy bp99 Responsibly
Gambling is most enjoyable when you are in control. Set your limits, play within your means, and explore everything bp99 has to offer — 500+ games, live cricket betting, and instant BDT payments via bKash and Nagad — all on a platform that genuinely cares about your wellbeing.